Active Incident

Updated a few seconds ago

PointClickCare Companion and Point of Care error with iOS 18Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Senior Care EHR Application

Environments

ISO-E, ISO-B, ISO-H, ISO-L, ISO-S, ISO-G, WWW19, WWW20, WWW21, WWW22, WWW23, WWW24, WWW25, WWW26, WWW27, WWW28, WWW29, WWW30, WWW31, WWW32, WWW60, WWW61


September 18, 2024 1:41PM EDT
[Investigating] Teams have been notified of an issue resulting in a "Jailbreak Detected" message being erroneously displayed and preventing login attempts on the Companion and Point of Care mobile applications on devices updated to iOS 18. Teams are currently working on a fix for these applications. If you rely on these applications, delay upgrading devices until a fix has been issued.

Scheduled Maintenance

PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationPlanned Maintenance

Schedule

September 19, 2024 2:30AM - 4:30AM EDT

Components

Senior Care EHR Application

Environments

ISO-E, ISO-B, ISO-H, ISO-L, ISO-S, ISO-G, WWW20, WWW23, WWW31, WWW32

Description

Please be advised that we will be performing a software update that will require up to 2 hours of outage during the maintenance time noted below. UK Time: Thursday, September 19, 2024 07:30AM - 09:30AM Eastern Time: Thursday, September 19, 2024 02:30AM - 04:30AM Central Time: Thursday, September 19, 2024 01:30AM - 03:30AM Mountain Time: Thursday, September 19, 2024 12:30AM - 2:30AM Pacific Time: Wednesday, September 18, 2024 11:30PM - 01:30AM Alaska Time: Wednesday, September 18, 2024 10:30PM - 12:30AM Hawaii Time: Wednesday, September 18, 2024 09:30PM - 011:30PM We apologize for any inconvenience this may cause. Thank you for your understanding. Subscribe at status.pointclickcare.com for updates regarding this outage.

Senior Care EHR Application




Partial Service Disruption

Integrated Messaging Service




Operational

Skin & Wound




Operational

Secure FTP




Operational

Data Relay




Operational

PointClickCare Partner Marketplace




Operational

Nutrition Management




Operational

Mealtime Solutions, powered by MealSuite - Go To: https://status.mealsuite.com/




Operational

Home Health Care




Operational

Infection Prevention & Control




Operational

QuickMAR




Operational

QuickMAR RX/Interface




Operational

Care Insights




Operational

PAC Management




Operational

Performance Insights




Operational

Pharmacy Connect




Operational

Secure Conversations




Operational

Connected Care Center




Operational

National Care Collaboration Network




Operational

PDPM Coach




Operational

Secure File Exchange




Operational

Practitioner Engagement




Operational

EHR for Practice Groups




Operational

You can ascertain which environment your organization is operating in by looking at bottom right of any page after you have logged into the PointClickCare application.
You will find a line showing what server the page is being served up from similar to the following:
Version 3.7.7.2.8 - WWW2-012011-012011
The portion show in the example as "WWW2" portion will contain the environment from which your organization is being serviced.