All Systems Operational

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Scheduled Maintenance

Schedule

February 11, 2025 11:00PM - 11:30PM EST

Components

Senior Care EHR Application

Environments

ISO-E

Description

Please be advised that we will be performing maintenance on Tuesday, February 11th that will result in up to 30 minutes of outage between 11:00pm - 11:30pm for the senior care EHR platform. We apologize for any inconvenience this may cause. Thank you for your understanding. Subscribe at status.pointclickcare.com for updates regarding this outage.

Schedule

February 13, 2025 2:30AM - 7:00AM EST

Components

Senior Care EHR Application

Environments

WWW21, WWW22, WWW24, WWW26, WWW28, WWW30, WWW60

Description

Please be advised that we will be performing a software update that will require up to 4 hours 30 minutes of outage during the maintenance time noted below. UK Time: Thursday, February 13, 2025 07:30AM - 12:00PM Eastern Time: Thursday, February 13, 2025 02:30AM - 07:00AM Central Time: Thursday, February 13, 2025 01:30AM - 06:00AM Mountain Time: Thursday, February 13, 2025 12:30AM - 05:00AM Pacific Time: Wednesday, February 12, 2025 11:30PM to Thursday, February 13, 2025 04:00AM Alaska Time: Wednesday, February 12, 2025 10:30PM to Thursday, February 13, 2025 03:00AM Hawaii Time: Wednesday, February 12, 2025 09:30PM to Thursday, February 13, 2025 02:00AM We apologize for any inconvenience this may cause. Thank you for your understanding. Subscribe at status.pointclickcare.com for updates regarding this outage.

Senior Care EHR Application




Operational

Care Insights




Operational

Connected Care Center




Operational

Data Relay




Operational

EHR for Practice Groups




Operational

Home Health Care




Operational

Infection Prevention & Control




Operational

Integrated Messaging Service




Operational

Mealtime Solutions, powered by MealSuite - Go To: https://status.mealsuite.com/




Operational

Nutrition Management




Operational

National Care Collaboration Network




Operational

Practitioner Engagement




Operational

Partner Marketplace




Operational

PAC Management




Operational

Performance Insights




Operational

Pharmacy Connect




Operational

PDPM Coach




Operational

QuickMAR




Operational

QuickMAR RX/Interface




Operational

Skin & Wound




Operational

Secure FTP




Operational

Secure File Exchange




Operational

Secure Conversations




Operational

Standardized Content




Operational

National Care Collaboration Network Availability

94.03%




National Care Collaboration Network SFTP Availability

100.00%




National Care Collaboration Network Availability

99.25%




National Care Collaboration Network SFTP Availability

100.00%




National Care Collaboration Network Availability

99.81%




National Care Collaboration Network SFTP Availability

99.90%




You can ascertain which environment your organization is operating in by looking at bottom right of any page after you have logged into the PointClickCare application.
You will find a line showing what server the page is being served up from similar to the following:
Version 3.7.7.2.8 - WWW2-012011-012011
The portion show in the example as "WWW2" portion will contain the environment from which your organization is being serviced.