PointClickCare SaaS Service Status

All Systems Operational

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Scheduled Maintenance

PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationPlanned Maintenance

Schedule

May 21, 2026 2:30AM - 4:30AM EDT

Components

Senior Care EHR Application

Environments

WWW19, WWW25, WWW27, WWW29, WWW61

Description

Please be advised that we will be performing a software update that will require up to 2 hours of outage during the maintenance time noted below. UK Time: Thursday, May 21, 2026 07:30AM - 09:30AM Atlantic Time: Thursday, May 21, 2026 03:30AM - 05:30AM Eastern Time: Thursday, May 21, 2026 02:30AM - 04:30AM Central Time: Thursday, May 21, 2026 01:30AM - 03:30AM Mountain Time: Thursday, May 21, 2026 12:30AM - 02:30AM Pacific Time: Wednesday, May 20, 2026 11:30PM to Thursday, May 21, 2026 01:30AM Alaska Time: Wednesday, May 20, 2026 10:30PM to Thursday, May 21, 2026 12:30AM Hawaii Time: Wednesday, May 20, 2026 08:30PM - 10:30PM Subscribe at status.pointclickcare.com for updates regarding this outage.

PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationPlanned Maintenance

Schedule

May 26, 2026 2:30AM - 4:30AM EDT

Components

Senior Care EHR Application

Environments

WWW21, WWW22, WWW24, WWW26, WWW28, WWW30, WWW60

Description

Please be advised that we will be performing a software update that will require up to 2 hours of outage during the maintenance time noted below. UK Time: Tuesday, May 26, 2026 07:30AM - 09:30AM Atlantic Time: Tuesday, May 26, 2026 03:30AM - 05:30AM Eastern Time: Tuesday, May 26, 2026 02:30AM - 04:30AM Central Time: Tuesday, May 26, 2026 01:30AM - 03:30AM Mountain Time: Tuesday, May 26, 2026 12:30AM - 02:30AM Pacific Time: Monday, May 25, 2026 11:30PM to Tuesday, May 26, 2026 01:30AM Alaska Time: Monday, May 25, 2026 10:30PM to Tuesday, May 26, 2026 12:30AM Hawaii Time: Monday, May 25, 2026 08:30PM - 10:30PM Subscribe at status.pointclickcare.com for updates regarding this outage.

Senior Care EHR Application

Preview Environments ISO-E ISO-B ISO-H ISO-L ISO-S ISO-G WWW19 WWW20 WWW21 WWW22 WWW23 WWW24 WWW25 WWW26 WWW27 WWW28 WWW29 WWW30 WWW31 WWW32 WWW60 WWW61

Operational

Behavioral Health Treatment and Referral Platform

Operational

Care Insights

Care Insights - US Care Insights - CDN

Operational

ChartPic Mobile App

Operational

Companion Mobile App

Operational

Connected Care Center

Operational

Data Relay

ISO-E ISO-B ISO-H ISO-L ISO-S WWW19 WWW20 WWW21 WWW22 WWW23 WWW24 WWW25 WWW26 WWW27 WWW28 WWW29 WWW30 WWW31 WWW32

Operational

EHR for Practice Groups

Operational

Infection Prevention & Control

Infection Prevention & Control - US Infection Prevention & Control - CDN

Operational

Integrated Messaging Service

ISO-E ISO-B ISO-H ISO-L ISO-S ISO-G WWW19 WWW20 WWW21 WWW22 WWW23 WWW24 WWW25 WWW26 WWW27 WWW28 WWW29 WWW30 WWW31 WWW32 WWW60 WWW61 US for Integrated Partners Canada for Integrated Partners

Operational

Mealtime Solutions, powered by MealSuite - Go To: https://status.mealsuite.com/

Mealtime Solutions Go Paperless (MealSuite Touch) Point of Sale

Operational

Nutrition Management

Nutrition Management Canada Nutrition Management US Shared

Operational

National Care Collaboration Network

National Care Collaboration Network SFTP New York Network

Operational

Partner Marketplace

Developer Program - Development Developer Program - New Activations Developer Program - Service Delivery

Operational

PAC Management

PAC Management - US Clinical Data Exchange - US Clinical Data Exchange - CDN

Operational

PDPM Coach

PDPM Coach - US Medicare Certifications - US

Operational

Performance Insights

Performance Insights - US Performance Insights - CDN

Operational

Pharmacy Connect

Pharmacy Workspace Wellness Workspace

Operational

Practitioner Engagement

Operational

QuickMAR

Operational

QuickMAR RX/Interface

Operational

Secure Conversations

ISO-E ISO-B ISO-H ISO-L ISO-S ISO-G WWW19 WWW20 WWW21 WWW22 WWW23 WWW24 WWW25 WWW26 WWW27 WWW28 WWW29 WWW30 WWW31 WWW32 WWW60 WWW61

Operational

Secure File Exchange

eMar Backup Delivery - US eMAR Backup Delivery - CDN

Operational

Secure FTP

Secure FTP - CDN Secure FTP - US

Operational

Skin & Wound

Skin & Wound - CDN Skin & Wound - US

Operational

Standardized Content

Nursing Advantage Clinical Standard Content

Operational

Senior Sign - Go To: https://status.seniorsign.com/

Senior Sign

Operational

User Account Provisioning (UAP)

Preview Environments ISO-E ISO-B ISO-H ISO-L ISO-S ISO-G WWW19 WWW20 WWW21 WWW22 WWW23 WWW24 WWW25 WWW26 WWW27 WWW28 WWW29 WWW30 WWW31 WWW32 WWW60 WWW61

Operational

Metrics

National Care Collaboration Network Availability

99.44%

National Care Collaboration Network SFTP Availability

100.00%

ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

National Care Collaboration Network Availability

99.91%

National Care Collaboration Network SFTP Availability

100.00%

ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%

National Care Collaboration Network Availability

99.92%

National Care Collaboration Network SFTP Availability

100.00%

ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%

ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%

ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%

ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%

ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%

ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%

WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%

WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%

WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%

WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%

WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%

WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%

WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%

WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.93%

WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%

WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%

WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%

WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%

WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%

WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%

WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%

WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%

StatusHistory