Active Incident

Updated a few seconds ago

Ontario eConnectPlus OutagePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Senior Care EHR Application

Environments

WWW60, WWW61


December 8, 2025 11:53AM EST
IDENTIFIED

PointClickCare is experiencing an issue where eConnect Plus is not available. This affects Ontario eConnectPlus users only. We are working to resolve this issue and will provide an update when the issue is resolved.

Scheduled Maintenance

PointClickCare Maintenance OutagePlanned Maintenance

Schedule

December 19, 2025 10:30PM - 11:00PM EST

Components

Senior Care EHR Application

Environments

ISO-G

Description

Please be advised that we will be performing maintenance on Friday, December 19th that will result in up to 30 minutes of outage between 10:30pm - 11:00pm for the senior care EHR platform. Maintenance will continue to impact reporting functionality and the read-only database between 11:00pm - 2:00am.
PointClickCare Maintenance Outage Notification Planned Maintenance

Schedule

December 19, 2025 11:30PM - December 20, 2025 12:00AM EST

Components

Senior Care EHR Application

Environments

ISO-E

Description

Please be advised that we will be performing maintenance on Friday, December 19th that will result in up to 30 minutes of outage between 11:30pm - 12:00am for the senior care EHR platform. Maintenance will continue to impact reporting functionality and the read-only database between 12:00am - 3:00am.

Senior Care EHR Application




Partial Service Disruption

Behavioral Health Treatment and Referral Platform




Operational

Care Insights




Operational

ChartPic Mobile App




Operational

Companion Mobile App




Operational

Connected Care Center




Operational

Data Relay




Operational

EHR for Practice Groups




Operational

Infection Prevention & Control




Operational

Integrated Messaging Service




Operational

Mealtime Solutions, powered by MealSuite - Go To: https://status.mealsuite.com/




Operational

Nutrition Management




Operational

National Care Collaboration Network




Operational

Partner Marketplace




Operational

PAC Management




Operational

PDPM Coach




Operational

Performance Insights




Operational

Pharmacy Connect




Operational

Practitioner Engagement




Operational

QuickMAR




Operational

QuickMAR RX/Interface




Operational

Secure Conversations




Operational

Secure File Exchange




Operational

Secure FTP




Operational

Skin & Wound




Operational

Standardized Content




Operational

Senior Sign - Go To: https://status.seniorsign.com/




Operational

Metrics

National Care Collaboration Network Availability

100.00%




National Care Collaboration Network SFTP Availability

100.00%




ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




National Care Collaboration Network Availability

99.99%




National Care Collaboration Network SFTP Availability

100.00%




ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




National Care Collaboration Network Availability

100.00%




National Care Collaboration Network SFTP Availability

100.00%




ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%




ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%




WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%




WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%




WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%




WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




You can ascertain which environment your organization is operating in by looking at bottom right of any page after you have logged into the PointClickCare application.
You will find a line showing what server the page is being served up from similar to the following:
Version 3.7.7.2.8 - WWW2-012011-012011
The portion show in the example as "WWW2" portion will contain the environment from which your organization is being serviced.