All Systems Operational

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Scheduled Maintenance

PointClickCare Messaging Service Outage NotificationPlanned Maintenance

Schedule

March 12, 2026 12:00AM - 1:00AM EDT

Components

Integrated Messaging Service

Environments

WWW60, WWW61

Description

Please be advised that we will be performing a software update that will require a Messaging Integration Service outage for customer Environments during this maintenance time. Messaging Integration services will be offline during this time. Inbound and Outbound messages will be queued up and will be delivered once the outage is completed. Inbound Integrations impact (Pharmacy Orders, Weights and Vitals, CRM e-referral, Integrated Direct Messages, UAP/IAM, Laboratory / Radiology results, RevSpring Statements, Ability Claims). Outbound Integrations impact (Pharmacy Orders, ADT (Admit/Discharge and resident demographics updates) to Pharmacy , Therapy and other 3 party vendors. CCD, Integrated Direct Messages, Assessments (Integrated), Webhooks, RevSpring Statements, Ability Claims. UK Time: Thursday, March 12, 2026 05:00AM - 06:00AM Atlantic Time: Thursday, March 12, 2026 01:00AM - 02:00AM Eastern Time: Thursday, March 12, 2026 12:00AM - 01:00AM Central Time: Wednesday, March 11, 2026 11:00PM to Thursday, March 12, 2026 12:00AM Mountain Time: Wednesday, March 11, 2026 10:00PM - 11:00PM Pacific Time: Wednesday, March 11, 2026 09:00PM - 10:00PM Alaska Time: Wednesday, March 11, 2026 08:00PM - 09:00PM Hawaii Time: Wednesday, March 11, 2026 06:00PM - 07:00PM Please note: There will be no impact to the PointClickCare Application. Subscribe at status.pointclickcare.com for updates regarding this outage.
PointClickCare Messaging Service Outage NotificationPlanned Maintenance

Schedule

March 17, 2026 12:00AM - 1:00AM EDT

Components

Integrated Messaging Service

Environments

WWW24, WWW26, WWW29, WWW30

Description

Please be advised that we will be performing a software update that will require a Messaging Integration Service outage for customer Environments during this maintenance time. Messaging Integration services will be offline during this time. Inbound and Outbound messages will be queued up and will be delivered once the outage is completed. Inbound Integrations impact (Pharmacy Orders, Weights and Vitals, CRM e-referral, Integrated Direct Messages, UAP/IAM, Laboratory / Radiology results, RevSpring Statements, Ability Claims). Outbound Integrations impact (Pharmacy Orders, ADT (Admit/Discharge and resident demographics updates) to Pharmacy , Therapy and other 3 party vendors. CCD, Integrated Direct Messages, Assessments (Integrated), Webhooks, RevSpring Statements, Ability Claims. UK Time: Tuesday, March 17, 2026 05:00AM - 06:00AM Atlantic Time: Tuesday, March 17, 2026 01:00AM - 02:00AM Eastern Time: Tuesday, March 17, 2026 12:00AM - 01:00AM Central Time: Monday, March 16, 2026 11:00PM to Tuesday, March 17, 2026 12:00AM Mountain Time: Monday, March 16, 2026 10:00PM - 11:00PM Pacific Time: Monday, March 16, 2026 09:00PM - 10:00PM Alaska Time: Monday, March 16, 2026 08:00PM - 09:00PM Hawaii Time: Monday, March 16, 2026 06:00PM - 07:00PM Please note: There will be no impact to the PointClickCare Application. Subscribe at status.pointclickcare.com for updates regarding this outage.
PointClickCare Messaging Service Outage NotificationPlanned Maintenance

Schedule

March 19, 2026 12:00AM - 2:00AM EDT

Components

Integrated Messaging Service

Environments

ISO-E, ISO-B, ISO-H, ISO-L, ISO-S, ISO-G, WWW19, WWW20, WWW21, WWW22, WWW23, WWW25, WWW27, WWW28, WWW31, WWW32

Description

Please be advised that we will be performing a software update that will require a Messaging Integration Service outage for customer Environments during this maintenance time. Messaging Integration services will be offline during this time. Inbound and Outbound messages will be queued up and will be delivered once the outage is completed. Inbound Integrations impact (Pharmacy Orders, Weights and Vitals, CRM e-referral, Integrated Direct Messages, UAP/IAM, Laboratory / Radiology results, RevSpring Statements, Ability Claims). Outbound Integrations impact (Pharmacy Orders, ADT (Admit/Discharge and resident demographics updates) to Pharmacy , Therapy and other 3 party vendors. CCD, Integrated Direct Messages, Assessments (Integrated), Webhooks, RevSpring Statements, Ability Claims. UK Time: Thursday, March 19, 2026 05:00AM - 07:00AM Atlantic Time: Thursday, March 19, 2026 01:00AM - 03:00AM Eastern Time: Thursday, March 19, 2026 12:00AM - 02:00AM Central Time: Wednesday, March 18, 2026 11:00PM to Thursday, March 19, 2026 01:00AM Mountain Time: Wednesday, March 18, 2026 10:00PM to Thursday, March 19, 2026 12:00AM Pacific Time: Wednesday, March 18, 2026 09:00PM - 11:00PM Alaska Time: Wednesday, March 18, 2026 08:00PM - 10:00PM Hawaii Time: Wednesday, March 18, 2026 06:00PM - 08:00PM Please note: There will be no impact to the PointClickCare Application. Subscribe at status.pointclickcare.com for updates regarding this outage.

Senior Care EHR Application




Operational

Behavioral Health Treatment and Referral Platform




Operational

Care Insights




Operational

ChartPic Mobile App




Operational

Companion Mobile App




Operational

Connected Care Center




Operational

Data Relay




Operational

EHR for Practice Groups




Operational

Infection Prevention & Control




Operational

Integrated Messaging Service




Operational

Mealtime Solutions, powered by MealSuite - Go To: https://status.mealsuite.com/




Operational

Nutrition Management




Operational

National Care Collaboration Network




Operational

Partner Marketplace




Operational

PAC Management




Operational

PDPM Coach




Operational

Performance Insights




Operational

Pharmacy Connect




Operational

Practitioner Engagement




Operational

QuickMAR




Operational

QuickMAR RX/Interface




Operational

Secure Conversations




Operational

Secure File Exchange




Operational

Secure FTP




Operational

Skin & Wound




Operational

Standardized Content




Operational

Senior Sign - Go To: https://status.seniorsign.com/




Operational

Metrics

National Care Collaboration Network Availability

100.00%




National Care Collaboration Network SFTP Availability

100.00%




ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




National Care Collaboration Network Availability

98.44%




National Care Collaboration Network SFTP Availability

100.00%




ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.91%




WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




National Care Collaboration Network Availability

99.60%




National Care Collaboration Network SFTP Availability

99.98%




ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%




ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.92%




ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%




WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%




WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%




WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




You can ascertain which environment your organization is operating in by looking at bottom right of any page after you have logged into the PointClickCare application.
You will find a line showing what server the page is being served up from similar to the following:
Version 3.7.7.2.8 - WWW2-012011-012011
The portion show in the example as "WWW2" portion will contain the environment from which your organization is being serviced.