Active Incident

Updated a few seconds ago

MDS Batch Submission DelaysDegraded Performance

Incident Status

Degraded Performance

Components

Senior Care EHR Application

Environments

ISO-B, ISO-G, WWW19, WWW20, WWW21, WWW22, WWW23, WWW24, WWW25, WWW26, WWW27, WWW28, WWW29, WWW30, WWW31, WWW32


October 9, 2025 5:59PM EDT
[Monitoring] PointClickCare is working with Centers for Medicare & Medicaid Services (CMS) to resolve issues with MDS submission batches stuck in a status of Results Pending and delayed Final Validation Reports. We will provide an update when these issues are resolved. In the meantime, please continue to submit MDS batches.

October 8, 2025 10:48AM EDT
[Monitoring] PointClickCare is working with Centers for Medicare & Medicaid Services (CMS) to address delays in MDS Batch Submissions. We will provide further updates as soon as they become available.

October 7, 2025 4:52PM EDT
[Monitoring] PointClickCare has investigated and identified an issue that is causing up to 24 hour delays during MDS Batch Submissions. We are actively collaborating with our MDS partner to address this incident and are monitoring the situation closely. Further updates to follow as soon as they become available.

Scheduled Maintenance

PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationPlanned Maintenance

Schedule

October 23, 2025 2:30AM - 4:30AM EDT

Components

Senior Care EHR Application

Environments

ISO-E, ISO-B, ISO-H, ISO-L, ISO-S, ISO-G, WWW20, WWW23, WWW31, WWW32

Description

Please be advised that we will be performing a software update that will require up to 2 hours of outage during the maintenance time noted below. UK Time: Thursday, October 23, 2025 07:30AM - 09:30AM Eastern Time: Thursday, October 23, 2025 02:30AM - 04:30AM Central Time: Thursday, October 23, 2025 01:30AM - 03:30AM Mountain Time: Thursday, October 23, 2025 12:30AM - 02:30AM Pacific Time: Wednesday, October 22, 2025 11:30PM to Thursday, October 23, 2025 01:30AM Alaska Time: Wednesday, October 22, 2025 10:30PM to Thursday, October 23, 2025 12:30AM Hawaii Time: Wednesday, October 22, 2025 08:30PM - 10:30PM Subscribe at status.pointclickcare.com for updates regarding this outage.
PointClickCare Maintenance Outage NotificationPlanned Maintenance

Schedule

October 24, 2025 10:30PM - 11:00PM EDT

Components

Senior Care EHR Application

Environments

ISO-G

Description

Please be advised that we will be performing maintenance on Friday, October 24th that will result in up to 30 minutes of outage between 10:30pm - 11:00pm for the senior care EHR platform. Maintenance will continue to impact reporting functionality and the read-only database between 11:00pm - 2:00am.
PointClickCare Maintenance Outage NotificationPlanned Maintenance

Schedule

October 24, 2025 11:30PM - October 25, 2025 12:00AM EDT

Components

Senior Care EHR Application

Environments

ISO-E

Description

Please be advised that we will be performing maintenance on Friday, October 24th that will result in up to 30 minutes of outage between 11:30pm - 12:00am for the senior care EHR platform. Maintenance will continue to impact reporting functionality and the read-only database between 12:00am - 3:00am.

Senior Care EHR Application




Operational

Behavioral Health Treatment and Referral Platform




Operational

Care Insights




Operational

ChartPic Mobile App




Operational

Companion Mobile App




Operational

Connected Care Center




Operational

Data Relay




Operational

EHR for Practice Groups




Operational

Home Health Care




Operational

Infection Prevention & Control




Operational

Integrated Messaging Service




Operational

Mealtime Solutions, powered by MealSuite - Go To: https://status.mealsuite.com/




Operational

Nutrition Management




Operational

National Care Collaboration Network




Operational

Partner Marketplace




Operational

PAC Management




Operational

PDPM Coach




Operational

Performance Insights




Operational

Pharmacy Connect




Operational

Practitioner Engagement




Operational

QuickMAR




Operational

QuickMAR RX/Interface




Operational

Secure Conversations




Operational

Secure File Exchange




Operational

Secure FTP




Operational

Skin & Wound




Operational

Standardized Content




Operational

Senior Sign - Go To: https://status.seniorsign.com/




Operational

Metrics

National Care Collaboration Network Availability

100.00%




National Care Collaboration Network SFTP Availability

100.00%




ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




National Care Collaboration Network Availability

100.00%




National Care Collaboration Network SFTP Availability

100.00%




ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.87%




WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.87%




WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.87%




WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.83%




WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.87%




WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.87%




WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.83%




WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




National Care Collaboration Network Availability

100.00%




National Care Collaboration Network SFTP Availability

100.00%




ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.88%




ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%




ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




You can ascertain which environment your organization is operating in by looking at bottom right of any page after you have logged into the PointClickCare application.
You will find a line showing what server the page is being served up from similar to the following:
Version 3.7.7.2.8 - WWW2-012011-012011
The portion show in the example as "WWW2" portion will contain the environment from which your organization is being serviced.