Active Incident

Updated a few seconds ago

Skin and Wound Service Disruption iOS Mobile AppPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Skin & Wound

Environments

Skin & Wound - CDN, Skin & Wound - US


November 18, 2024 11:38AM EST
[Investigating] PointClickCare is actively collaborating with our Skin & Wound partner to address this incident.

November 12, 2024 9:12AM EST
[Investigating] PointClickCare continues to work with our Skin & Wound partner to resolve this incident. More updates to follow.

November 8, 2024 2:31PM EST
[Investigating] Teams are currently investigating a service disruption to Skin and Wound as of 11/6/2024 1:39 PM EST, further updates to follow. We are working with our partner to troubleshoot.

Scheduled Maintenance

PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationPlanned Maintenance

Schedule

November 21, 2024 2:30AM - 4:30AM EST

Components

Senior Care EHR Application

Environments

WWW21, WWW22, WWW24, WWW26, WWW28, WWW30, WWW60

Description

Please be advised that we will be performing a software update that will require up to 2 hours of outage during the maintenance time noted below. UK Time: Thursday, November 21, 2024 07:30AM - 09:30AM Eastern Time: Thursday, November 21, 2024 02:30AM - 04:30AM Central Time: Thursday, November 21, 2024 01:30AM - 03:30AM Mountain Time: Thursday, November 21, 2024 12:30AM - 02:30AM Pacific Time: Wednesday, November 20, 2024 11:30PM to Thursday, November 21, 2024 01:30AM Alaska Time: Wednesday, November 20, 2024 10:30PM to Thursday, November 21, 2024 12:30AM Hawaii Time: Wednesday, November 20, 2024 09:30PM - 11:30PM We apologize for any inconvenience this may cause. Thank you for your understanding. Subscribe at status.pointclickcare.com for updates regarding this outage.

Senior Care EHR Application




Operational

Care Insights




Operational

Connected Care Center




Operational

Data Relay




Operational

EHR for Practice Groups




Operational

Home Health Care




Operational

Infection Prevention & Control




Operational

Integrated Messaging Service




Operational

Mealtime Solutions, powered by MealSuite - Go To: https://status.mealsuite.com/




Operational

Nutrition Management




Operational

National Care Collaboration Network




Operational

Practitioner Engagement




Operational

Partner Marketplace




Operational

PAC Management




Operational

Performance Insights




Operational

Pharmacy Connect




Operational

PDPM Coach




Operational

QuickMAR




Operational

QuickMAR RX/Interface




Operational

Skin & Wound




Partial Service Disruption

Secure FTP




Operational

Secure File Exchange




Operational

Secure Conversations




Operational

Standardized Content




Operational

You can ascertain which environment your organization is operating in by looking at bottom right of any page after you have logged into the PointClickCare application.
You will find a line showing what server the page is being served up from similar to the following:
Version 3.7.7.2.8 - WWW2-012011-012011
The portion show in the example as "WWW2" portion will contain the environment from which your organization is being serviced.