Active Incident

Updated a few seconds ago

Ontario eConnectPlus OutageFull Service Disruption

Incident Status

Full Service Disruption

Components

Senior Care EHR Application

Environments

WWW60, WWW61


January 14, 2026 11:07AM EST
IDENTIFIED

PointClickCare is experiencing an issue where eConnect Plus is not available. This affects Ontario eConnectPlus users only. We are working to resolve this issue and will provide an update when the issue is resolved.

Scheduled Maintenance

PointClickCare Maintenance Outage Notification - Senior Care EHR ApplicationPlanned Maintenance

Schedule

January 22, 2026 2:30AM - 4:30AM EST

Components

Senior Care EHR Application

Environments

ISO-E, ISO-B, ISO-H, ISO-L, ISO-S, ISO-G, WWW20, WWW23, WWW31, WWW32

Description

Please be advised that we will be performing a software update that will require up to 2 hours of outage during the maintenance time noted below. UK Time: Thursday, January 22, 2026 07:30AM - 09:30AM Eastern Time: Thursday, January 22, 2026 02:30AM - 04:30AM Central Time: Thursday, January 22, 2026 01:30AM - 03:30AM Mountain Time: Thursday, January 22, 2026 12:30AM - 02:30AM Pacific Time: Wednesday, January 21, 2026 11:30PM to Thursday, January 22, 2026 01:30AM Alaska Time: Wednesday, January 21, 2026 10:30PM to Thursday, January 22, 2026 12:30AM Hawaii Time: Wednesday, January 21, 2026 09:30PM - 11:30PM Subscribe at status.pointclickcare.com for updates regarding this outage.

Senior Care EHR Application




Full Service Disruption


Behavioral Health Treatment and Referral Platform




Operational


Care Insights




Operational


ChartPic Mobile App




Operational


Companion Mobile App




Operational


Connected Care Center




Operational


Data Relay




Operational


EHR for Practice Groups




Operational


Infection Prevention & Control




Operational


Integrated Messaging Service




Operational


Mealtime Solutions, powered by MealSuite - Go To: https://status.mealsuite.com/




Operational


Nutrition Management




Operational


National Care Collaboration Network




Operational


Partner Marketplace




Operational


PAC Management




Operational


PDPM Coach




Operational


Performance Insights




Operational


Pharmacy Connect




Operational


Practitioner Engagement




Operational


QuickMAR




Operational


QuickMAR RX/Interface




Operational


Secure Conversations




Operational


Secure File Exchange




Operational


Secure FTP




Operational


Skin & Wound




Operational


Standardized Content




Operational


Senior Sign - Go To: https://status.seniorsign.com/




Operational


Metrics

National Care Collaboration Network Availability

100.00%




National Care Collaboration Network SFTP Availability

100.00%




ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




National Care Collaboration Network Availability

100.00%




National Care Collaboration Network SFTP Availability

100.00%




ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.87%




WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.83%




WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.87%




WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.87%




WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.83%




WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.83%




WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.83%




WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




National Care Collaboration Network Availability

100.00%




National Care Collaboration Network SFTP Availability

100.00%




ISO-E Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-B Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-H Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-L Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-G Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




ISO-S Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW19 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW20 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.99%




WWW21 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW22 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW23 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW24 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW25 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW26 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW27 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW28 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW29 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.97%




WWW30 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW31 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW32 Senior Care EHR Application Availability (includes planned and unplanned downtime)

100.00%




WWW60 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.96%




WWW61 Senior Care EHR Application Availability (includes planned and unplanned downtime)

99.94%




You can ascertain which environment your organization is operating in by looking at bottom right of any page after you have logged into the PointClickCare application.
You will find a line showing what server the page is being served up from similar to the following:
Version 3.7.7.2.8 - WWW2-012011-012011
The portion show in the example as "WWW2" portion will contain the environment from which your organization is being serviced.