PointClickCare SaaS Service Status

Therapy Encounter Note ErrorsDegraded Performance

Incident Status

Degraded Performance

Components

Senior Care EHR Application, PAC Network Management

Environments

ISO-E, ISO-B, ISO-H, ISO-L, ISO-S, ISO-G, WWW19, WWW20, WWW21, WWW22, WWW23, WWW24, WWW25, WWW26, WWW27, WWW28, WWW29, WWW30, WWW31, WWW60, WWW61, PAC Network Management - US

April 25, 2024 11:46AM EDT

[Investigating] PointClickCare is experiencing an issue where some users are unable to open Therapy Encounter Notes. We're working with our partner NetHealth to resolve this issue. Updates to follow.

Senior Care EHR Application

ISO-E ISO-B ISO-H ISO-L ISO-S ISO-G WWW19 WWW20 WWW21 WWW22 WWW23 WWW24 WWW25 WWW26 WWW27 WWW28 WWW29 WWW30 WWW31 WWW60 WWW61 WWW32

Degraded Performance

Integrated Messaging Service

ISO-E ISO-B ISO-H ISO-L ISO-S ISO-G WWW19 WWW20 WWW21 WWW22 WWW23 WWW24 WWW25 WWW26 WWW27 WWW28 WWW29 WWW30 WWW31 WWW60 WWW61 US for Integrated Partners Canada for Integrated Partners WWW32

Operational

Skin & Wound

Skin & Wound - CDN Skin & Wound - US

Operational

Secure FTP

Secure FTP - CDN Secure FTP - US

Operational

Data Relay

ISO-E ISO-B ISO-H ISO-L ISO-S WWW19 WWW20 WWW21 WWW22 WWW23 WWW24 WWW25 WWW26 WWW27 WWW28 WWW29 WWW30 WWW31 WWW32

Operational

PointClickCare Partner Marketplace

Developer Program - Development Developer Program - New Activations Developer Program - Service Delivery

Operational

Nutrition Management

Nutrition Management Canada Nutrition Management US Shared

Operational

Home Health Care

Home Health Production Group 4 Home Health Production Group 5

Operational

Infection Prevention & Control

Infection Prevention & Control - US Infection Prevention & Control - CDN

Operational

QuickMAR

Operational

QuickMAR RX/Interface

Operational

Care Insights

Care Insights - US Care Insights - CDN

Operational

PAC Network Management

PAC Network Management - US Clinical Data Exchange - US Clinical Data Exchange - CDN

Degraded Performance

Performance Insights

Performance Insights - US Performance Insights - CDN

Operational

Pharmacy Connect

Pharmacy Workspace Wellness Workspace

Operational

Secure Conversations

ISO-E ISO-B ISO-H ISO-L ISO-S ISO-G WWW19 WWW20 WWW21 WWW22 WWW23 WWW24 WWW25 WWW26 WWW27 WWW28 WWW29 WWW30 WWW31 WWW60 WWW61 WWW32

Operational

Connected Care Center

Operational

National Care Collaboration Network (formerly Collective Medical)

Operational

PDPM Coach

PDPM Coach - US

Operational

Secure File Exchange

eMar Backup Delivery - US eMAR Backup Delivery - CDN

Operational

Therapy Encounter Note ErrorsDegraded Performance

Scheduled Maintenance

QuickMAR Scheduled Maintenance NotificationPlanned Maintenance

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